Cathay Pacific is transforming its passenger experience by partnering with Amadeus, a leader in global travel technology. Through this collaboration, the airline will offer passengers more flexible and personalized options. As a result, Cathay Pacific will enhance its retail capabilities while supporting the widespread adoption of NDC (New Distribution Capability) technology.
Moreover, Cathay Pacific will integrate Amadeus’ advanced solutions to streamline its operations and deliver better services. The airline will adopt Amadeus’ Revenue Accounting and Passenger Recovery technologies, which will help accelerate its digital transformation.
In particular, this collaboration focuses on refining Cathay Pacific’s digital retailing strategy. The airline will gradually roll out NDC content to travel agents worldwide, taking a significant step in its NDC journey. By adopting the Altéa NDC platform, Cathay Pacific will provide a more personalized and distinctive experience to travelers. This platform simplifies the booking and service processes, improving the overall customer experience.
Additionally, by utilizing Altéa NDC, Cathay Pacific can manage and distribute its offerings efficiently across both direct and indirect sales channels. This strategy improves accessibility and boosts efficiency, ensuring that passengers have a smoother and more seamless experience.
Furthermore, Cathay Pacific will continue to use the Altéa Passenger Service System (PSS), which handles essential functions such as reservations, inventory, ticketing, and disruption management. As a result, this system supports the airline’s mission to provide efficient service across its global network of destinations.
With these innovations, Cathay Pacific is reinforcing its position as a leader in airline technology. These improvements ensure that passengers enjoy an enhanced and frictionless experience as the airline continues to innovate.
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