Indian Airlines are making changes to improve passenger experience during winter delays. As part of new directives from the Directorate General of Civil Aviation (DGCA) and the Bureau of Civil Aviation Security (BCAS), passengers facing extended delays will receive better service, including meals, snacks, and beverages.
The new rules mandate that Indian Airlines provide passengers with snacks and drinks for delays lasting between two and four hours. For delays beyond four hours, passengers will receive full meals. This measure comes as winter fog in northern India continues to cause significant disruptions to flight schedules. A single delayed flight can lead to a ripple effect, causing delays across an airline’s entire network.
One of the biggest concerns for passengers during winter delays has been the long wait on board while waiting for takeoff clearance. Passengers at airports like Delhi’s IGIA often remain stuck in the aircraft for hours due to low visibility. Previously, airlines kept passengers on board to avoid additional security checks, which could worsen delays. However, the new BCAS rules aim to address this issue and reduce passenger discomfort.
This winter, Indian Airlines may implement a more passenger-friendly approach. The updated BCAS guidelines allow for better handling of extended delays, making it possible for passengers to disembark if needed. By addressing these recurring problems, Indian Airlines hope to provide a more comfortable experience for travelers during the colder months.
With the winter fog season in full swing, these changes promise to reduce the stress and frustration that passengers often face. Thanks to the new regulations, travelers will now receive more thoughtful care during extended delays. This move marks a significant step in improving passenger service on Indian Airlines.
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