IndiGo stranded over 400 passengers at Istanbul Airport for more than 12 hours. These passengers were traveling from Istanbul to Mumbai and New Delhi. The airline caused this delay due to operational issues. Passengers received no food, accommodation, or communication from IndiGo. Travelers expressed frustration online, criticizing the airline’s poor customer service.
Passengers described their struggles, highlighting IndiGo’s lack of support. Without IndiGo staff, they depended on Turkish Airlines crew for assistance. Some passengers received lounge access, but it was overcrowded, and many could not find a seat. Flights to New Delhi were delayed by almost 20 hours. IndiGo did not provide food vouchers, accommodation, or assistance to passengers, further frustrating them.
This incident follows a recent report ranking IndiGo poorly for customer service and claims processing. Although IndiGo defended its punctuality record, the Istanbul situation raised doubts about the airline’s crisis management. This event has led to growing concerns about IndiGo’s operational effectiveness and overall service quality.
The disruption highlights the challenges airlines face during operational delays. It also stresses the importance of good communication and planning. Airlines need adequate staff to handle unexpected disruptions. This incident serves as a warning for travelers on budget airlines like IndiGo, who may not receive adequate support during delays.
IndiGo must act quickly to rebuild passenger trust. The airline needs to improve crisis management and communication. If IndiGo enhances its customer care, it can recover from this issue and improve its reputation.
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