IndiGo faced backlash after its Flight 6E17, scheduled from Mumbai to Istanbul, was delayed 16 hours due to a technical issue. The delay occurred at Chhatrapati Shivaji Maharaj International Airport, frustrating passengers and sparking protests. Many voiced their anger on social media, demanding answers from the airline.

The airline apologized for the delay, emphasizing passenger safety. IndiGo arranged a new aircraft for the rescheduled flight. However, passengers had to board and deboard multiple times, increasing frustration. Many travelers with connecting flights were stranded, adding to the discontent.

Flight 6E17 was initially set to depart at 6:55 AM. Due to technical issues, the flight faced repeated delays. After multiple attempts to resolve the problem, IndiGo canceled the flight and rescheduled it for 11:00 PM with a different aircraft.

Passengers criticized the airline for its poor communication during the disruption. Many, including students and travelers with onward connections, struggled. Complaints on social media pointed to rude staff and lack of timely updates or help from the airline.

This incident adds to a pattern of operational challenges for IndiGo. Recently, the airline faced backlash when nearly 400 passengers got stranded at Istanbul Airport after several flight cancellations. These recurring issues highlight the need for airlines to improve communication, support, and compensation during delays.

The IndiGo situation shows the need for proactive customer care during technical disruptions. Travelers expect more transparency, efficiency, and assistance to minimize delays and inconvenience.

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