Iberia has joined forces with Amazon Web Services (AWS) to transform its digital future using AI and cloud computing. As a result, the airline rebuilds its core operations and enhances the passenger journey with smarter, faster services. This partnership plays a central role in reshaping air travel by applying real-time data and advanced automation.

After moving entirely to the AWS cloud, Iberia replaced outdated systems with a modern infrastructure. Consequently, this shift included thousands of databases, applications, and services. Now, the new system powers Iberia’s operations with improved speed and efficiency. Moreover, with microservices and automation, the airline launches features quicker and cuts development cycles. Additionally, Iberia boosts reliability and agility by managing operations across multiple regions in Europe.

Furthermore, using generative AI, Iberia elevates how passengers interact with the airline. For example, AI-powered assistants support travelers with personalized trip planning and tailored recommendations. Internally, engineers and service agents use AI tools to fix issues faster and assist customers better. Therefore, this widespread AI deployment allows Iberia to lead innovation in aviation technology.

Another key advancement is Iberia’s real-time data platform. This system collects customer and operational data to guide business decisions. It supports predictive marketing, demand forecasting, and personalized services. With more than 100 dashboards and dozens of AI models, Iberia processes millions of data requests daily. As a result, this approach strengthens revenue and sharpens business agility.

Looking ahead, Iberia aims to revolutionize aircraft maintenance. The airline will use AI for predictive repairs, smarter documentation, and lower costs. These upgrades will raise safety and reduce downtime. Overall, with cloud and AI working together, Iberia sets a new standard for global air travel.

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