Air Canada raises aviation standards by embedding artificial intelligence into operations for efficient flight scheduling and maintenance. Over 75 AI specialists, skilled in data science, operations research, machine learning, and data engineering, drive this transformation.

In November 2018, Air Canada started creating in-house AI solutions to meet unique needs. Standard AI options didn’t fit, so the airline committed to designing customized tools that enhance scheduling and simplify maintenance.

These AI-powered tools increase efficiency and improve the customer journey. Enhanced scheduling optimizes flights, reducing delays and maximizing aircraft use. Maintenance operations benefit from predictive insights, helping engineers manage repairs efficiently and keep aircraft safe.

Additionally, Air Canada’s AI enhances customer service. These systems help contact centers handle inquiries quickly and guide customer relations teams in simplifying policies and processes. By integrating AI into service areas, the airline empowers its staff to resolve customer issues effectively.

Air Canada uses a human-centered approach, ensuring employees gain from these innovations. This approach boosts team collaboration, creating solutions that fit workforce needs and make roles impactful. With AI shaping its functions, Air Canada leads the aviation industry in both efficiency and passenger experience.

By adopting artificial intelligence, Air Canada shows other airlines that tech advancement can enhance efficiency and customer satisfaction.

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