American Airlines faces backlash after mishandling the wheelchair of a paralyzed passenger, sparking calls for stricter accessibility standards. On March 26, 2025, Sam Shivers, a paralyzed man, arrived in Phoenix from Hawaii without his wheelchair. The airline lost the mobility aid, which Shivers depends on for independent movement, causing immense distress.

Shivers checked in his wheelchair at Kona International Airport. However, American Airlines mistakenly sent it to Los Angeles. When Shivers and his wife reached Phoenix, they discovered the wheelchair was missing. American Airlines offered minimal support, exposing the airline’s failure to prioritize essential mobility devices. In addition to the wheelchair, the airline misplaced other items, including a baby stroller.

Mobility aids are not optional for disabled passengers—they are essential for independence and basic tasks. The airline’s failure to prioritize such equipment highlights a systemic issue in treating disabled travelers’ needs. Although American Airlines apologized and provided compensation, it did not address the severity of the situation. This incident underscores the ongoing challenges disabled travelers face and the urgent need for stronger policies.

Disabled passenger advocates stress that airlines must take responsibility for mishandling mobility aids. Such neglect can significantly disrupt travelers’ lives. Shivers filed a complaint with the Department of Transportation, hoping to prevent future occurrences. The airline industry must adopt strict guidelines to protect passengers who rely on assistive devices.

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