The aviation industry’s best gathered for the 2025 APEX/IFSA Awards. At this event, airlines from around the world claimed top honors for service, safety, and passenger experience. Because of rigorous evaluations, these awards highlight excellence in passenger service, sustainability, and inclusivity. Qatar Airways, Lufthansa, and Virgin Atlantic stood out in these areas.
The APEX World Class Award is the highest honor for an airline. This year, airlines like Emirates, ANA, and Singapore Airlines earned this title. They showed unmatched standards in all areas of passenger service. Thus, this elite group of nine airlines underwent strict audits to ensure they deliver exceptional safety, sustainability, and quality service. As industry leaders, these airlines raise the bar for global travel.
Passenger choices also influenced the awards. For instance, Qatar Airways won awards for Best Food and Beverage and Best Seat Comfort. These awards clearly reflect its commitment to the passenger experience. Additionally, Delta Air Lines received accolades for Best Wi-Fi, while Singapore Airlines won Best Entertainment. This recognition highlights their efforts to enhance onboard enjoyment with diverse, high-quality content. Furthermore, Xiamen Airlines and Virgin Atlantic won Best Cabin Service and Best Overall Airline in Europe, respectively.
This year they also introduced the APEX World Class Lounge Awards, which celebrate the best airport lounges. Japan Airlines stood out with its first-class lounges in Tokyo. Similarly, Oman Air and Bahrain’s Pearl Lounge received praise for their excellent passenger amenities. These amenities provide a luxurious start to any journey.
The awards also honored advancements in technology and innovations that improve the aviation experience. JSX won Best Inflight Connectivity, and Lufthansa received recognition for its in-flight entertainment. Meanwhile, Qatar Airways showcased its commitment to innovation by winning the Best Cabin award.
APEX tightened its rating standards this year to recognize only the best airlines. The new criteria now set stricter guidelines for Five-Star and Four-Star designations. Therefore, this evaluation motivates airlines to maintain premium service and quality, setting a new benchmark in global aviation.
Overall, the APEX/IFSA Awards highlight the industry’s dedication to improving passenger journeys. Airlines commit to adapting and enhancing travel experiences worldwide.
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