Air India has launched a helpful new service at Delhi Airport to support families during the busy summer travel season. As airports fill with vacation-bound travelers, the airline has introduced dedicated Family Assistance counters to ease the airport process for groups with children, elderly members, or passengers needing extra care.

This initiative enhances the overall experience for families by providing on-the-spot support from arrival until boarding. These special counters allow families to skip long queues and get help with check-in, baggage handling, and seat arrangements. Staff members stay available throughout the process, ensuring families receive fast, direct assistance. Whether a traveler needs a wheelchair or help with immigration rules, the staff responds immediately.

Air India wants families to feel confident and stress-free while navigating Delhi Airport. The counters deliver personalized attention for each group, even offering help with last-minute seating requests or travel documentation. This service has become especially valuable during the high-traffic summer months, when airports often feel overwhelming for large families or elderly travelers.

The airline’s program also supports children flying alone, even if they haven’t booked an unaccompanied minor service. Team members guide them through the terminal from entry to the boarding gate. Similarly, elderly passengers or those with mobility concerns receive step-by-step help at every point. Staff take care of check-in, security checks, and terminal navigation, ensuring a safe and smooth journey.

By rolling out this thoughtful initiative, Air India continues its customer-first transformation. The carrier focuses on combining operational efficiency with care and convenience. Though the service currently runs only at Delhi Airport, its success may inspire a wider rollout across other Indian airports in the future. Families choosing Air India this summer will experience an easier, faster, and more relaxed airport journey.

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