Jet2, KLM, and Lufthansa offered a better experience with improved seat quality, more legroom, and higher customer satisfaction. These airlines earned higher ratings for passenger comfort, making them the preferred choices for those prioritizing a better flying experience.

In contrast, Ryanair has ranked as the least comfortable airline in Europe, according to a new passenger survey. The study, conducted in late 2024, highlights major differences in comfort, service, and overall satisfaction among short-haul airlines. Researchers analyzed 9,325 flights and surveyed nearly 8,000 travelers to assess seat comfort, cleanliness, customer service, and booking ease.

The results showed that Ryanair performed the worst, receiving just 49% in overall satisfaction. Passengers reported discomfort due to cramped seating, poor in-flight service, and additional fees for luggage and seating. Many also complained about the lack of assistance during flight delays, further impacting their experience.

Short-haul flights have never been luxurious, but budget airlines have made comfort even harder to find. Airlines now add more seats per flight, reducing space and limiting passenger movement. The average seat pitch, once 32 inches, has shrunk to as little as 28 inches. Many airlines also charge extra for seat selection, forcing travelers to pay more for minimal comfort.

Jet2 stands out as a better-budget airline, offering more legroom, a relaxed baggage policy, and fewer hidden fees. Passengers have rated its customer service higher than competitors, making it a strong option for affordable short-haul travel.

Despite the criticism, Ryanair continues to attract millions with its low fares. However, the question remains: should passengers sacrifice comfort for lower ticket prices? As airlines prioritize profit, travelers may need to spend more to ensure a better flying experience.

The debate over airline seating is expected to continue, with experts predicting further reductions in seat space. Some airlines may introduce premium economy options for those willing to pay for extra comfort. As competition grows, passenger expectations will shape the future of short-haul travel in Europe.

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