Lufthansa passengers recently faced frustration due to an unexpected aircraft change. Travelers flying from Shanghai-Pudong were surprised. Many had booked First or Business Class but found no such cabins on the new aircraft. They were downgraded and had no time to make alternative plans.

Aircraft swaps happen often, but this case caused more trouble. Lufthansa only informed passengers at check-in. This late notice left them no chance to rebook or adjust their travel. Consequently, passengers struggled with the unexpected changes.

EU regulation EC261 requires airlines to offer compensation for downgrades. However, Lufthansa’s response was inadequate. The airline offered only 800 Euros, far less than the law mandates. Passengers should receive 75% of their one-way ticket price, which is usually higher than 800 Euros. This offer disappointed many passengers.

Lufthansa’s compensation policy has also shifted under current management. Previously, the airline offered higher compensation for downgrades. Now, it seems focused on cutting costs. This change has sparked criticism from frequent flyers and industry experts.

Passengers affected by downgrades should know their rights. EC261 entitles them to rebooking or compensation. Travelers must demand airlines follow these regulations. The recent downgrades show that Lufthansa must improve its commitment to passengers and legal obligations.

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